Orders and Returns

All Sales are FINAL at Time of Check Out (We are So Sorry My Dear). Please Double Check Everything (in terms of Size and Colour and Product Name) and Make Up Your Mind before You proceed into Check Out Page.

But Don’t Worry Dear, Under Certain Circumstances, Kaein Estudio will issue An Exchange or Refund , In Case Where An Item is deemed Faulty beyond Repair or There is no more Available Stocks for The Item Purchased.

Every Pieces are processed under Strict Quality Check Prior to Dispatch. For All Faulty Returns, Kaein Estudio will assess The Faults and Reserves The Right to Repair or Replace The Pieces. If There is no more Stock Available for The Item Purchased then Kaein Estudio will issue An Exchange of Another Item of Equal Price based on Current Stocks Availability or A Full Refund provided that All Pieces of Components of The Original Defected Item are available for Inspections.

Please Follow These Requirements of The Items to be Refunded / Exchanged :
1. The Items haven’t been Worn or Washed
2. Production Defect Visible
3. All Original Tag and Label still intact

A Return for Any Faults will only be Valid during Kaein Estudio Faulty Standards within 7 Days of Receipt and An Official Return Request has been lodged. Please Send The Item immediately after The Return is Approved and Authorized. Any Refunds or Replacement will no longer be Valid for Any Faulty Items received at Kaein Estudio’s HQ after 14 Days of Purchase And Last but Not Least, We are Really Sorry that ALL ACCESSORIES (due to Hygiene Reason) and SALE or PROMO Items are not eligible for REFUND OR EXCHANGE.

PLEASE FOLLOW THESE STEPS FOR YOUR RETURN

1. Please Send A Request of Return to info@kaeinstudio.com within 5 days of Receiving Your Order.
2. Please input Your Customer Order Number and Which Item (s) You will like to exchange / refund and The Reasons for Your Return with Picture Proofs.
3. Once Your Return Request is Approved, You will receive A Notification Email and Return Address.
4. Once Your Return is Received, We will notify You by Email and Proceess Your Refund/Exchange within 10-14 Bussiness Days.